3CX Telephony Platform
What is 3CX?
3CX Phone System for Windows is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognised for its innovation and cutting-edge technology.
Why choose The Technology Group
3CX features overview
The great thing about a 3CX Phone System is that it doesn’t require a standard hardware box like traditional phone systems. Traditional PBXs or indeed black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports. Not so with 3CX – add extensions, lines, features at no cost and avoid dreaded PBX replacements! By virtualising with 3CX you can get easy backup and redundancy to boot with Hyper V or Vmware!
Take your extension anywhere
3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
3CX features native Android and iOS VoIP clients that are continuously updated and tested and set the standard for mobile phone VoIP clients.
Halve your Telephone Bill and Increase Sales
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.
3CX’s integrated web conferencing solution saves you travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are.
Call management and functionality
3CX Phone System includes a powerful switchboard function that can be tailored to the way you want to view and manage your phonecalls. With 4 different views to choose from it can cater to any job role.
The system also has the ability to view the status of other colleagues (“Presence”) is a great time saver avoiding unnecessary call transfers or voice mail tags and makes managing and working with remote employees easier than ever.
Integrates with Office 365, Google, Outlook & Others
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.
“Desktop control and unified messaging features have drastically improved team communications - and 3CX delivered these features in an easy and manageable way,” said Bill Peters, Head of IT, Caterham F1
Integrated Web Conferencing
Being integrated with 3CX Phone System in addition to its rich feature-set and user-friendliness, 3CX WebMeeting improves employees’ productivity and collaboration while its WebRTC integration and web-based functionality ensures incredible ease of use.
With 3CX WebMeeting, companies of all sizes can now take advantage of video conferencing as an advanced collaboration and online meeting tool.
Use Inbuilt Softphone to Make/Receive Calls
With 3CX’s inbuilt softphones for Mac and Windows you can manage your calls from you desktop and make and receive calls via the office phone system from your computer, even whilst out of the office. Using a headset you can even use 3CXPhone as a full deskphone replacement.
Unified communications made easy
3CX allows you to see the presence of your colleagues, so everyone can communicate their availability effectively. The system is set up to communicate together via text chat, without the need to rely on third party internet messaging systems. 3CX users can send and receive text messages via the 3CX Windows, Mac, iPhone and Android clients from anywhere. Added communications functions include the ability to convert inbound faxes to PDF and forward to users via e-mail, without requiring any fax server software. Likewise voicemails are converted to sound files and forwarded via e-mail.
Network-Wide Management of IP Phones & Softphones
Plug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time and removing the learning curve. Connect a SIP trunk within minutes with pre-configured templates for most popular SIP trunk providers, including end to end support from 3CX.
With 3CX you can manage your IP Phones from within the 3CX Management Console. 3CX clients for smartphones can easily be deployed via email, whilst software updates are automatic, eliminating help desk calls.
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