“David took the time to understand our requirements and choose the right solution for our business’ needs. The most positive part of working with the The Technology Group is the personal service they offer”
- Paul Holmes, Managing Director, CMC Motors
Our solution: highlights
What we did in more detail...
Private hosted communications
We updated CMC’s old, onsite telephone system to a new private hosted solution.
We strategically positioned multiple Snom M700 Base Stations around the site to supply a consistent signal to the new handsets anywhere on the site, including the outside forecourts without any interuption to call quality.
Team members can now receive calls through their existing direct dial number to their new Cisco deskphone handset, Snom M700 cordless handset or 3CX mobile app providing seamless, integrated communications, whether they are on or off site.
Direct dial calls are easily recognised, making it quicker and easier to transfer and prioritise calls.
Employees can also use the automatic call recording feature to re-verify any information after a call
which has been especially useful in the service and parts department.
On hold messaging has created engaging content to fill any gaps within call queues and to encourage
callers to stay on the line while the appropriate member of staff becomes available.
It has given CMC a reliable and professional first impression and has the potential to further enhance business
through supporting existing promotions and creating endless cross-marketing opportunities.