I have the very fortunate position of getting to speak with new businesses every single week. Often we are talking about the world of Unified Communication (UC), Telephone Systems (PBX) and the newer messaging and collaboration tools available. Quite often these discussions are around the actual impact that replacing an older PBX with a new UC system will have on business. Many business owners and IT managers are doubtful the need for change and to upgrade is that great.
I have a fairly standard set of reasons that I often run through, which I thought would be good to share: