The Christmas season is fast upon us, sparkling wine and Christmas parties have already begun for many and businesses are already busy planning when the office will close over the Christmas period.
With the changes to opening hours it can be confusing for clients, which is why it is a good idea to have something in place that lets your customers know exactly what is happening within your business, and how/ when they can speak to somebody if needs be.
Another possibility which adds a nice twist to your customer service is using the recorded messages as a way to wish your customers a merry Christmas, to take the opportunity to thank them for their loyalty and even to wish them a happy new year. Customers leave the phone call clued up about what to do next, with a warm fuzzy Christmas feeling.
In addition to your recorded messages good practice would be to inform customers over email of any changes, or even add a notification to your website, so that you don’t miss any customer messages, or even sales calls. All communication should be directed to the best outlet for it to get noticed and responded too as soon as possible. Your telephone system can help with this too, redirecting calls is easy on our hosted platforms and means that calls to your main number can be directed to your mobile without the client knowing the difference, giving you the flexibility to enjoy the Christmas festivities at home without leaving the phone lines unattended.
Please let us know if you want any help or advice around adding recordings to your systems or rerouting calls this Christmas, our support teams don’t mind helping to jog your memory on how to do it, or offering our advice on best practice.
If you don’t have the call recording option available to you yet, and you’re interested, have a chat with our sales team to discuss what we can do to put that in place for you.
Email our support team on email@example.com
Call our sales team on 0345 450 7444