The “find me, follow me” feature of Unified Communications (directing calls to employees’ personal devices from their desk phones) was the feature most appreciated by workers, according to the survey, with 77 percent seeing it having an impact on productivity. Next came conference calling, at 65 percent, and then unified messaging (all messages can be sent via all media) at 56 percent.
That’s why about half of SMEs value web conferencing particularly for its input to productivity, the survey shows.
“Videoconferencing is, of course, being used at the moment—but it’s frequently a separate system from the phone system,” Galea explains. “Integrated videoconferencing allows an employee to easily elevate a call in order to share his or her desktop.”
Improved teamwork is the main activity where most businesses see improved productivity – over half the respondents in our sample who work in teams of more than 10 people see “significant” value in their systems.
The survey clearly shows the growing appreciation by SMEs for Unified Communications. The 3CX Phone System offers a full set of these features and allows the business to expand it easily and cheaply with licenses purchasing, eliminating the need for adding services or hardware.
We pride ourselves on being 3CX platinum partners, If you want to learn more about how 3CX can help your business and get in contact, please click here
This post originally appeared on the 3CX website, which can be viewed here