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3CX GUIDE - HOW TO SET 'NIGHT SERVICE'

​From the 3CX Admin Portal:

Global office hours enable you to have all incoming calls to go to a message, or an alternate destination on specified days and times:


​A)  For The Whole Organisation
  • In the 'Admin Portal' select 'Settings' from the left menu.
  • Select 'Timezone, Office Hours & Holidays'.
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  • Click 'Configure'.
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  • Enter each working days, start and end times.  Click OK to save​.
  • NOTE: Once set, if you need to amend, you need to delete the current time, and re-enter.
  • Your 'Out of Hours' message will now be played to callers, or they will be directed to an alternate destination, according to 'Inbound Rules'.
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B) For A Geographical Location / Main Incoming Number.
  • Select 'Inbound Rules' from the left menu.
  • Select the relevant incoming number
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  • Click the box labelled, 'Set up Specific Office Hours' for this trunk.
  • Click 'Configure', and enter times as described above.  Click OK to save.
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​There is an option to:
  • 'Apply these office hours even if it’s a global holiday.'  If you enable this, it overrides the specified office hours on holidays, if this has been set (See section A).
  • If you enable, 'Play holiday prompt when it’s a global holiday,' the relevant prompt on global holidays will be played.
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  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Wave
    • Private Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Connectivity
    • SIP Trunks
    • Microsoft Teams Direct Routing
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Business Lines & Calls
    • TTG Leaderboard
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
    • Feedback & Complaints
  • Contact