enable calls in microsoft teams using 3cx

With a simple add-on to Microsoft 365, Call2Teams™ connects Microsoft Teams to a 3CX phone system for comprehensive dialling integration, allowing the making and receiving of calls on any device using the MS Teams app, with calls flowing via 3CX, the 3CX SIP trunks, and providing the routing power and reporting of the 3CX PBX platform.

The simple per-user service is delivered from the Cloud; no hardware or software, or changes to the existing 3CX phone system are required.

what is CALL2TEAMS™?

Call2Teams™ is a cloud service that connects Microsoft Teams to any existing on-premise or cloud 3CX phone system. There’s no hardware or software to install and it can be set up remotely by our 3CX Advanced Certified Engineers. Now you can bring all users under one collaboration platform by using Microsoft Teams for collaboration, messaging and voice across all devices, underpinned by a powerful 3CX phone system.
​

why customers use ​CALL2TEAMS™

• Enable Calling in Teams experience without needing to install any hardware or software
• Use your existing phone system PBX, numbers and facilities. No disruption. Any call centre or compliance features stay as they are
• A simple monthly subscription cloud service 
• By using 3CX, TTG can port numbers globally, allowing both cloud, hybrid, or on premises deployments to suit your global strategy

key features

MS Teams users get to make and receive calls on existing low cost phones.

No software or hardware installs. No special config of your phone or trunks.

Simple pricing
​as a service, charged per user per month.

​Fully self-managed Cloud Service with an admin portal for IT management.

Works with any device that supports MS Teams - phone, tablet, laptop etc.

3cx & MS teams integration
​ 

Communication & Collaboration

• Voice enabled collaboration is driving in excess of a 50% increase in collaborative work
• 80% of employee time is spent collaborating and 62% connect to meetings using mobile phones
• Business goals are more quickly achieved when people enjoy working together

Systems Integration 

• Current voice platforms deliver wide-ranging business service to many types of users
• Leveraging the current investment to power Microsoft 365 saves on disruptive, costly new infrastructure and services
• Making Microsoft Teams integrate with current business processes can multiply the benefits of collaboration.

Remote & Flexible Working

• ​Increase working flexibility and efficiency - 72% of workers will be working remotely by 2021
  
• Reduce the number of applications needed for users
  
• Lower support costs and higher productivity

HOW the 3cx & MS teams integration WORKS
​

MS Teams & 3cx
​company challenges
​

Companies have two communication systems. MS Teams for collaboration and a
company 3CX for calls.

Using MS Teams for calls means switching the phone system to Microsoft, lacking many features businesses require. 

Users want to have MS Teams full call capability on all devices, PC, Mac, tablets and mobiles so users can work remotely

IT departments don’t want to manage several different communications and collaboration platforms

integration ADVANTAGES
​

IT Management Portal

• Intuitive portal to configure the service integration
• IT Departments can reduce the number of systems to manage 
• Deployed remotely across the globe.
• Only need to enable the solution for users and groups that need it

PBX 

• Keep existing phone system with all the features you rely on
• Connect virtually 3CX to Microsoft Teams users without buying hardware or software
• Fully secure and approved for use on leading PBXs

Any Device

• Add calling to MS Teams with 3CX to increase productivity
• Work on desktop and mobile to add flexibility to your workforce
• Works with MS Teams & 3CX on PC, Mac and mobile
• No software  and hardware to install and manage​

Security

• Global & secure infrastructure
• Around the clock monitoring and support 24/7 and  365 days a year.
• Enterprise grade encryption and security built-in
• Low risk, non-disruptive, cost effective.

features comparison

Call2Teams™ provides superior features and flexibility to alternative methods of delivering calling to Microsoft Teams and is operated from within Microsoft’s Cloud environment. This table compares the four ways of getting phone calls in MS Teams.

Comparison of methods ​to achieve calls in Microsoft Teams	​Call2Teams™ With 3CX & ​MS Teams	MS Teams Phone System with Calling Plan	MS Teams Phone System with SBC & Direct Routing
Simple per-user subscription	​✔	✔	✘
​No number porting required	✔	✘	✔
No hardware or software required	✔	✔	✘
​Keep PBX call flows and group	​✔	✘	✘
​Keep Call Centre functionality	​✔	✘	✘
​No complex PBX configuration required	✔	✔	✘
​Keep existing desk phones and devices	✔	✘	✘
​Available in all countries	✔	✘	✔
No special training or knowledge	✔	✔	✘
​Cost-effective for SMB	✔	✔	✘
​Mix MS Teams and standard VOIP phones for users	✔	✘	✘
​Keep your current phone provider	✔	✘	✔

contact us for a 3cx & ms teams integration quote

Sales: 0345 450 7444     Support: 0345 450 6999    Email: info@technology-group.com

contact us