what is 3cx?
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3CX Phone System is a software based PBX for Windows and Linux that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways, to provide a full PBX solution including Unified Communications and Collaboration – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognised for its innovation and cutting-edge technology.
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why choose the technology group?
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3CX AS A FULL MANAGED SERVICE PACKAGE
The Technology Group provide 3CX as either a license for installation on premise, or as part of a fully managed service with private hosting, priced per user per month, with a handset included and hosted in our Tier 3 data centre.
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KEY FEATURES YOU CAN EXPECT FROM 3CX EXPLAINed
3cx serversThe great thing about a 3CX Phone System is because it is software based it s infinitely saleable, and never hits a hardware limit as per a traditional telephone system approach. Plus by virtualising with 3CX you can get easy backup and redundancy to boot with Hyper V or VMware!
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TAKE YOUR EXTENSION ANYWHERe3CX includes clients for smartphones and Mac or Windows that allow users to take advantage of their telephone system extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
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WEB MEETING / VIDEO CONFERENCINgNow included free of charge with a 3CX Phone System in addition to its rich feature-set and user-friendliness, 3CX WebMeeting improves employees’ productivity and collaboration while its WebRTC integration and web-based functionality ensures incredible ease of use.
With 3CX Web Meeting, companies of all sizes can now take advantage of personalised and fully brandable video conferencing as an advanced collaboration and online meeting tool with desktop and file sharing. |
HALVE YOUR TELEPHONE BILL & INCREASE SALEsWith 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, employees get a customer name rather than a number. 3CX’s integrated web conferencing solution saves you travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are.
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USE INBUILT SOFTPHONE TO MAKE/RECEIVE CALLsWith 3CX’s inbuilt soft phones for Mac and Windows you can manage your calls from your desktop and make and receive calls via the office phone system from your computer, even whilst out of the office. Providing flexibility either using a headset, desk phone or your mobile at your desk, around the office or on the move.
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CALL MANAGEMENT & FUNCTIONALITy3CX Phone System includes a powerful switchboard function that can be tailored to the way you want to view and manage your phone calls. With four different views to choose from it can cater to any job role.
The system has the ability for management and supervisors to discreetly listen ("Silent Listen") in to calls for training, with the ability then to go on to coach a colleague through a call ("Whisper"), and even take over a call where required ("Call Intrude") |
UNIFIED COMMUNICATIONS MADE EASY3CX allows you to see the presence of your colleagues, so everyone can communicate their availability effectively. The system is set up to communicate together via Instant messaging chat, without the need to rely on third party internet messaging systems. Added communications functions include the ability to convert inbound faxes to PDF and forward to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded easily via e-mail, meaning a receptionist never has to transpose another voicemail again!
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INTEGRATES as standard WITH Salesforce, OFFICE 365, GOOGLE & OUTLOOKLaunch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journaling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.
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MANAGEMENT OF IP PHONES & SOFTPHONESPlug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time and removing the learning curve. Connect a SIP trunk within minutes with pre-configured templates for most popular SIP trunk providers, including end to end support.
With 3CX you can manage your IP Phones from within the 3CX Management Console. 3CX clients for smartphones can easily be deployed via email, whilst software updates are automatic. |
ON PREMISE & in the CLOUdYou decide where to run 3CX – run it on an existing server using Hyper V or VMware. Smaller installations can event run on a low cost PC.
Easily move your PBX to another server or into the cloud, using built-in backup and restore. Whether in the cloud or on-premise – You are in control. The Technology Group has specialist cloud infrastructure designed end to end to host 3CX, with 100's of clients using these services to get the most out of 3CX as a fully managed service, contact below and we'd be happy to provide and quote on options. |
Full 3CX management from install to tech support
Contact us on the form below for a free quote on improving your business communication system with 3CX.
LEARN MORE ABOUT 3CX
3CX BenefitsWhy use 3CX? What benefits can your business expect to achieve?
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3CX FEATURES COMPARISONA full comparison list of 3CX features your business could benefit from
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3CX MANAGEMENTDiscover our process and how our team continually support our clients
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3CX GuidesRead our how to 3CX guides.
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contact us for a quoteSales: 0345 450 7444 Support: 0345 450 6999 Email: info@technology-group.com
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