what is 3cx?Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With 3CX PBX they can do this and much more.
3CX Phone System is a software based PBX for Windows and Linux that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways. 3CX is a PBX solution which includes Unified Communications and Collaboration tools– without the inflated cost and management headaches of an ‘old style’ PBX. 3CX is used by more than 30,000 companies globally and has been recognised for its innovation and cutting-edge technology. |
3cx request call backRequest a free call back from our technical experts and advanced engineers and find out how we could improve your business communication system with 3CX.
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why choose the technology group?
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Request a free call back from our technical experts and advanced engineers and find out how we could improve your business communication system with 3CX.
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3CX AS A FULL MANAGED SERVICE PACKAGE
The Technology Group provide 3CX as either a license for installation on premise, or as part of a fully managed service with private hosting, priced per user per month, with a handset included and hosted in our Tier 3 data centre.
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3cx KEY FEATURES
3cx serversA 3CX Phone System is software based and wouldn't be limited by hardware as per the traditional telephone system. Plus by virtualising with 3CX you can get easy backup and redundancy to boot with Hyper V or VMware!
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TAKE YOUR EXTENSION ANYWHEReThe 3CX app is available on iOS and Android allowing users to use their phone extension from anywhere, seamlessly integrated as if they were in the office. All calls to the office are included, and employees can connect to one landline number and make a professional impression.
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WEB MEETING / VIDEO CONFERENCINgA 3CX Phone System is user-friendly and has a rich feature set. WebMeeting improves employees’ productivity with the collaboration features while its WebRTC integration and web-based functionality ensures ease of use. Companies can personalise and brand the 3CX web-meeting video conferencing platform. The advanced web-meeting functions have desktop and file sharing and a whiteboard collaboration tool.
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save money on BILLs & INCREASE SALEsWith 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calls to remote extensions and offices this reducing the number of fixed telephony lines. With the CRM integration, employees get a customer name rather than a number. 3CX’s integrated web conferencing solution saves travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are.
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SOFTPHONE TO MAKE/RECEIVE CALLsWith 3CX’s soft phone app is available on iOS and Android, giving the user the ability to manage all calls from your desktop browser, making and receiving calls via the office phone line from your computer, at the office, at home or on the move. The 3CX soft phone offers the choice of using a headset, desk phone or mobile at your desk, around the office, at home or on the move.
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CALL MANAGEMENT & FUNCTIONALITy3CX Phone System includes a switchboard function that can be tailored to the way you want to view and manage phone calls. With four different views to choose from it can cater to any job role.
The system has the ability for management and supervisors to discreetly listen ("Silent Listen") into calls for training, with the feature to coach a colleague through a call ("Whisper"), and even take over a call where required ("Call Intrude") |
UNIFIED COMMUNICATIONS MADE EASY3CX allows you to see the presence of your colleagues, so everyone can communicate their availability effectively. The system is set up to communicate together via Instant messaging chat, without the need to rely on third party internet messaging systems. Added functions include the ability to convert inbound faxes to PDF and forward to users via e-mail, without requiring any fax server software. Voicemails are converted to sound files and forwarded via e-mail, meaning a receptionist never has to transcript another voicemail again!
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Salesforce, OFFICE 365, GOOGLE & OUTLOOK integrationsLaunch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journaling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.
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MANAGEMENT OF IP PHONES & SOFTPHONESPlug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time. Connect a SIP trunk within minutes with pre-configured templates for most popular SIP trunk providers, including end to end support. With 3CX you can manage your IP Phones within the 3CX Management Console. 3CX client for smartphones can easily be deployed via email, whilst software updates are automatic.
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ON PREMISE & in the CLOUdYou decide where to run 3CX – run it on an existing server using Hyper V or VMware. Smaller installations can run on a low cost PC.
Easily move your PBX to another server or into the cloud, using built-in backup and restore. Whether in the cloud or on-premise – You are in control. The Technology Group has specialist cloud infrastructure designed end to end to host 3CX, with hundreds of clients using these services to get the most out of 3CX as a fully managed service. |
Full 3CX management from install to tech support
Contact us on the form below for a free quote on improving your business communication system with 3CX.
LEARN MORE ABOUT 3CX
3CX BenefitsWhy use 3CX? What benefits can your business expect to achieve?
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3CX FEATURES COMPARISONA full comparison list of 3CX features your business could benefit from
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3CX MANAGEMENTDiscover our process and how our team continually support our clients
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3CX GuidesRead our how to 3CX guides.
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contact us for a 3cx quote |
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