What is 3CX phone system?

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​Can your employees work productively from anywhere using voice apps on their smartphones presenting the main company telephone number? Conduct remote business meetings via web conferencing in one click without installing software? Service customer requests via website live chat, SMS or Facebook messenger? With 3CX phone system they can do this and much more.

Did we mention we also happen to be the No. 1 3CX partner in Europe?

3CX REMOTE WORKING
​PRODUCT TOUR

why choose the technology group?

  • We are 3CX experts, with fully qualified advanced certified engineers trained to the highest standards.
  • We are a leading 3CX Titanium partner in the UK and Europe, recognised for our successful installation and management of 3CX telephony.
  • We’ve sold and installed more 3CX systems than any other 3CX partner in the UK!
  • We have years of knowledge and experience to find a solution to suit your business specifications and needs.
  • We are a global 3CX Titanium Partner, with solutions deployed in 27 countries.

3cx KEY FEATURES 

3cx servers

A 3CX Phone System is software based and wouldn't be limited by hardware as per the traditional telephone system. Plus by virtualising with 3CX you can get easy backup and redundancy to boot with Hyper V or VMware!

TAKE YOUR EXTENSION ANYWHERe

The ​3CX app is available on iOS and Android allowing users to use their phone extension from anywhere, seamlessly integrated as if they were in the office. All calls to the office are included, and employees can connect to one landline number and make a professional impression.

WEB MEETING / VIDEO CONFERENCINg

A 3CX Phone System is user-friendly and has a rich feature set. WebMeeting improves employees’ productivity with the collaboration features while its WebRTC integration and web-based functionality ensures ease of use. Companies can personalise and brand the 3CX web-meeting video conferencing platform. The advanced web-meeting functions have desktop and file sharing and a whiteboard collaboration tool. 

save money on BILLs & INCREASE SALEs

​With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calls to remote extensions and offices this reducing the number of fixed telephony lines. With the CRM integration, employees get a customer name rather than a number. 3CX’s integrated web conferencing solution saves travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are.

SOFTPHONE TO MAKE/RECEIVE CALLs

With 3CX’s soft phone app is available on iOS and Android, giving the user the ability to manage all calls from your desktop browser, making and receiving calls via the office phone line from your computer, at the office, at home or on the move. The 3CX soft phone offers the choice of using a headset, desk phone or mobile at your desk, around the office, at home or on the move.

CALL MANAGEMENT & FUNCTIONALITy

3CX Phone System includes a switchboard function that can be tailored to the way you want to view and manage phone calls. With four different views to choose from it can cater to any job role.
The system has the ability for management and supervisors to discreetly listen  ("Silent Listen") into calls for training, with the feature to coach a colleague through a call ("Whisper"), and even take over a call where required ("Call Intrude")

UNIFIED COMMUNICATIONS MADE EASY

3CX allows you to see the presence of your colleagues, so everyone can communicate their availability effectively. The system is set up to communicate together via Instant messaging chat, without the need to rely on third party internet messaging systems.  Added functions include the ability to convert inbound faxes to PDF and forward to users via e-mail, without requiring any fax server software.  Voicemails are converted to sound files and forwarded via e-mail, meaning a receptionist never has to transcript another voicemail again!

Salesforce, OFFICE 365, GOOGLE & OUTLOOK integrations

​Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. ​Accurate call journaling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities. 

MANAGEMENT OF IP PHONES & SOFTPHONES

Plug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time. Connect a SIP trunk within minutes with pre-configured templates for most popular SIP trunk providers, including end to end support. With 3CX you can manage your IP Phones within the 3CX Management Console. 3CX client for smartphones can easily be deployed via email, whilst software updates are automatic.

ON PREMISE & in the CLOUd

You decide where to run 3CX – run it on an existing server using Hyper V or VMware. Smaller installations can run on a low cost PC.
Easily move your PBX to another server or into the cloud, using built-in backup and restore. Whether in the cloud or on-premise – You are in control.  The Technology Group has specialist cloud infrastructure designed end to end to host 3CX, with hundreds of clients using these services to get the most out of 3CX as a fully managed service.

3CX AS A FULL MANAGED SERVICE PACKAGE

The Technology Group provide 3CX as either a license for installation on premise, or as part of a fully managed service with private hosting, priced per user per month, with a handset included and hosted in our Tier 3 data centre.

3CX pro License

3CX Titanium Partner with software assurance.

yealink handsets

Offering the latest range of Yealink telephone hardware

sip trunks

U.K Tier 1 SIP trunks

tier 3 data centre

U.K based used by major banks

tech support

U.K tech support desk   technician on call ​

​FULL 3CX MANAGEMENT FROM INSTALL TO TECH SUPPORT

Contact us on the form below for a free quote on improving your business communication  system with 3CX. 
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    3cx Quote request contact form

LEARN MORE ABOUT 3CX

3CX QUOTE

Why use 3CX?  What benefits can your business expect to achieve?

​3CX FEATURES COMPARISON

A full comparison list of 3CX features your business could benefit from​

3CX & MS TEAMS

Call2Teams™ connects MS Teams to 3CX phone system

3CX Guides 

Read our how to 3CX guides.

contact us for a 3cx quote

Sales: 0345 450 7444     Support: 0345 450 6999    Email: info@technology-group.com
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