WHAT IS THE 3CX PHONE SYSTEM?

Go beyond voice with communication solutions from Europe's #1 3CX Partner

FUTURE PROOF YOUR COMMUNICATIONS

Today’s business landscape requires more than a landline. Customers need more ways to connect and you don’t want to lose valuable business and revenue to missed calls. 

The Technology Group’s award-winning 3CX solution ensures you have reliable, future-proof communications wherever you are. Work remotely using native iOS and Android Apps, conduct remote business meetings in a single click, and service customers with built-in live chat, Facebook messaging, and SMS.    

Oh, and did we mention we’re the No.1 3CX partner in Europe? 

3CX Features Overview (3 MINs)

3CX KEY FEATURES

DEPLOY YOUR WAY: CLOUD OR ON PREMISE

​With 3CX, you’re in the driving seat. Deploy on-premise, as an affordable mini PC or in our cloud environment. The Technology Group’s cloud infrastructure has been designed end-to-end to host 3CX so you know you’re getting the most out of it as a managed service. We can even help you virtualise 3CX using Hyper V or VMware for added redundancy and easy backups.

USER INTUITIVE SOFTPHONES

3CX’s user-friendly softphone lets you manage calls, meetings, and chats from your desktop browser. Manage your own and your colleagues availability with interactive statuses, push incoming calls to any tab or web page and automatically configure your office hours in just a few clicks.  No matter what you are working on, you won’t miss those all-important conversations. ​

NATIVE MOBILE APPS FOR IOS AND ANDROID

​Make a good impression, by using your office extension on the move. With the 3CX mobile apps for iOS and Android you can call, chat and conference from your own device and save hundreds on pricey business contracts. The best bit? Calls to other extensions are completely FREE and external calls are already covered by your monthly plan. 

WEB MEETING / VIDEO CONFERENCING

​Featuring HD video, file sharing, whiteboards and more, it’s never been easier to meet, teach and collaborate online. You can even personalise your video conferencing platform with your corporate branding. 3CX WebMeeting utilises WebRTC technology, to offer secure conferencing without the need for complicated pin codes and logins. It’s video conferencing, without the hassle!

REMOTE WORKING

​No office? No Problem. With 3CX you can use your business phone system anywhere. All you need is an active internet connection to make and receive calls via your WebClient or 3CX mobile app. Just like you’re in the office! Whether you’re working from home or dashing between meetings, you’ll have all the tools you need to stay productive on the move. You can use 3CX as your personal doorman. 

INTEGRATED CONTACT CENTRE

​Monitor your customer service, check the performance of your call queues and boost agent productivity with 3CX’s built-in wallboards and switchboards. With four views to choose from they cater to everyone from startups to established omnichannel contact centers. It’s never been easier to develop your sales team either. Discreetly listen-in, coach colleagues with a whisper or take over the call entirely using call intrude.

CRM INTEGRATION: SALESFORCE, ZENDESK, DYNAMICS, OFFICE 365 & MORE

​Launch calls directly from your CRM or Microsoft Teams for seamless customer service. Inbound calls are immediately matched to customers using the caller ID giving agents all the information they need to deliver exceptional customer experiences. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities. 

REDUCE YOUR PHONE BILL & INCREASE SALES

​Reduce your phone bill by 80% with the Technology Group’s 3CX solution. By leveraging SIP trunks, WebRTC and free calls to remote workers and offices, you can reduce the number of fixed telephony lines you need, and your bill alongside it. With multiple so many tools to choose from, you can swap calls for free video calls, emails, SMS and live chat, according to your customers’ needs. 

EFFORTLESS MANAGEMENT

​Configure supported IP Phones and Gateways automatically and save countless hours of setup time thanks to 3CX. Popular SIP trunks can be connected in minutes using pre-configured templates, mobile apps can be configured instantly using personal QR codes and software updates take place automatically, so you never miss out on the latest features.

WHY CHOOSE THE TECHNOLOGY GROUP?

  • The #1 3CX Partner in the UK & Europe
  • Over 100 combined years of communications experience
  • A global 3CX Titanium Partner, with solutions deployed in over 30 countries.
  • More 3CX solutions sold than any other 3CX partner in the UK
  • UK-based tech support from 3CX advanced certified engineers
  • We work with you: we’ll tailor your solution to your business specifications and needs
      ​The Technology Group have quickly become a valued strategic partner to The SR Group, telephony is an essential part of our recruitment business, I went to market to find a platform that was stable, represented good value for money and future-proofed the organisation. It was also important that working in a “people industry” we were supported by people that I could trust and put my confidence in, I’m delighted to say that I have found this working with the TTG team.”  Mark Hirst ​- SR Group IT Director​

GET 3CX AS A FULL MANAGED SERVICE

The Technology Group offer 3CX as a license for installation on-premise or as a full managed service. For a fixed per user per month price, you’ll benefit from private hosting in our Tier 3 data centre and get your handsets included:

3CX License

Including software assurance, from the UK’s No.1  3CX partner

yealink handsets

We offer the latest range of Yealink telephone hardware

sip trunks

U.K Tier 1 SIP trunks included in your monthly plan

tier 3 data centre

Our U.K based data centre is trusted by major banks and retailers
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tech support

UK based Tech Support from Advanced 3CX Engineers

​FULL 3CX MANAGEMENT FROM INSTALL TO TECH SUPPORT

Contact us for a free quote and we’ll show you how 3CX can improve your business communications.​​

LEARN MORE ABOUT 3CX

3CX QUOTE

Why use 3CX?  What benefits can your business expect to achieve?

​3CX FEATURES COMPARISON

A full comparison list of 3CX features your business could benefit from​

3CX & MS TEAMS

Call2Teams™ connects MS Teams to 3CX phone system

3CX Guides 

Read our how to 3CX guides, including the latest on 3CX V18.

contact us for a 3cx quote

Sales: 0345 450 7444     Support: 0345 450 6999    Email: info@technology-group.com
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