Account Manager

The Technology Group are a fast paced and ambitious organisation growing organically and through acquisition.  As a specialist managed communications provider, we help businesses and organisations to effectively engage with their customers and teams, by embracing voice over IP, video, chat and collaboration technologies. We deliver this capability over your preferred choice of device, whether that be a handset, mobile or desktop. 

We are the UK and Europe number one partner for the software at the heart of our fully managed service and our reputation is based on the trust our clients have in us to provide the very best solution design based on our in-house expertise and knowledge.  Our clients boast some of the UK’s biggest organisations, many with a global footprint, as well as 100’s of SME businesses spanning all sectors. 

​Start Date:
​Immediate

Salary: 
​Dependent on experience

Contract:
​Permanent, Full Time

Location:
​Northern, Leeds

​Reporting to: Key Account Director

Role 
Based from our Head Office in Leeds the Sales Account Manager will be responsible for managing a number of existing accounts by maintaining and developing long term relationships and maximising sales opportunities within them. As a Sales Account Manager you will work to satisfy customers' needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience, ultimately resulting in the renewal of customer contracts.
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Responsibilities

• Conduct structured quarterly account reviews with a focus on uncovering sales opportunities and strengthening client relationships.
• Achieve monthly sales targets based on renewal and growth opportunities within the account.
• Work to develop strong relationships with our clients, exploring multiple points of contact across their organisation.
• Understand account planning, maintaining accurate records for your allocated accounts, using our CRM system to update contacts, identify services taken (including contract end dates), input and track opportunities.
• Act as the main point of a contact for the client.
• Work closely with our service department to provide a coordinated and united front aimed at ensuring the best possible customer experience.

 
Communication

• Provide ongoing support to customers in relation to their current accounts and renewals.
• Proactively inform customers of solution or service developments.
• Comfortable dealing with clients both face to face and over the phone in both a relaxed and formal situation.
• Offer advice on situations that may require additional client support or escalation.

​Requirements

• Previous experience in account management / sales
• Knowledge of VoIP and Hosted Telephony
• Strong client relationship building skills
• Highly self-motivated
• Sales negotiation/commercially minded
• Thrive in a team and goal driven environment
• Full UK driving licence

 
Core Values

• Our Clients - Be supportive & helpful in responding to our clients’ needs and tailoring
• Our People - Have high standards when communicating with our customers. Chose a positive and determined attitude in finding solutions to support our teams and enhancing our customers experience.
• Our Role - Employ a proactive approach and use initiative in identifying commercial opportunities with a big picture view. Take an opportunity to continually develop skills and knowledge of the industry and the technology available.
• Our Finances - Employ a commercially minded focus to maximise company profitability, seeking opportunities to reduce service costs and enhance revenue generation.
• Those Around Us – Take a collaborative approach to support cross functional working to deliver results by working together to deliver consistency and accuracy. Help those around us to learn & progress by supporting and educating in relation to technology.

If you feel this role is for you, apply below attaching your CV and a cover letter.