Assistant Support Manager
Reporting to Technical Support Manager
Develop your career with Yorkshire’s fastest growing, award-winning tech company as part of our expanding Service Team. We are looking for someone who has experience within a support environment to join our growing Service team.
The Assistant Support Manager is responsible for helping to run our globally focused 24 hour Support desk, with the primary focus on Ticket Management, and to deputise for the Technical Support Manager in their absence. This is a customer-centric role at the heart of TTG’s operations. The post holder should have excellent communication skills, a solid technical background combined with a passion for delivering excellence in customer service. A strong team player with a problem-solving attitude is essential to perform well in this position.
Processes and Procedures
Technical, Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Emphasising Excellence
In return we offer:
Email your CV to firstname.lastname@example.org or upload your CV on the form.
This list is not exhaustive, will change in response to business demands and may include other tasks as may reasonably be required by the Director.