The Technology Group
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      • Panasonic
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CUSTOMER SERVICE

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Michelle Atkinson
Chief Operating Officer
Delivering great service to our customers is at the heart of everything we do here at The Technology Group.  From planning and managing the delivery of your project to the ongoing support of your solution, we’re here to make sure every detail is taken care of.
SUPPORT PORTAL
PROJECT DELIVERY
service plans
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support

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projects

CUSTOMER SERVICE CHARTER

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Here at The Technology Group our aim is “to be the best telecoms company our clients have ever worked with, by delivering high-quality technology with passion and expertise”.  Everyone in TTG’s team is committed to this ethos and works hard to aspire to live and breathe our mission by putting our customers at the very heart of everything we do. To that end, we promise that we will:
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CUSTOMER SERVICE EXPERIENCE

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SERVICE TEAM

“Our people make the difference”  ​
Here at The Technology Group we believe great service comes from great people.
​Here are just a few of the amazing team that deliver our projects and look after our customers.
Here is what great customer service means to our team...​
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David preston

"Dealing with customer support queries quickly and efficiently making sure their systems continue to deliver the best telephony experience."  
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JENNY O'BRIEN

"To stand out from the rest by providing our customers with a service to remember in all the right ways.​"
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russ mackinnon

"Providing the best solution and best equipment to ensure a reliable and feature-packed telephony platform.​"
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JON ANDREWS

"Working with customers to ensure that customers are delighted with every aspect of our project delivery.​"

SERVICE PLANS

At The Technology Group we pride ourselves in our customer service. We offer different customer support package plans depending on your necessary requirements.
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Silver service plan

Response Time
8 hours

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gold SERVICE PLAN

Response Time
4 hours
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platinum SERVICE PLAN

Response Time
1 hour
service plan packages

tESTIMONIALS

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       I want to say how fantastic the staff are, especially Jonathon Andrews who has been working on our installation. He is completely professional, inspires confidence and could not be more helpful – we barely knew he was here as there was no drama or disruption. We are also very appreciative of Jenny’s project management in ensuring everything went very smoothly and the lovely Janine who came to train our team today – clearly some great recruitment and excellent management at the Technology Group to create such a fab team.” - Collette @ Age Concern Luton

CONTACT THE TECHNOLOGY GROUP

​Sales: 0345 450 7444     Support: 0345 450 6999    Email: info@technology-group.com
contact us

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Contact
Sales: 0345 450 7444
info@technology-group.com

Support: 0345 450 6999
support@technology-group.com ​

GDPR Officer:
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data@technology-group.com
Address
The Technology Group 
The Tannery,
91 Kirkstall Road,
Leeds
United Kingdom
LS3 1HS

3CX in Leeds / 3CX in London / 3CX In Liverpool / 3CX in Manchester / 3CX in Birmingham
'The Technology Group' is a trading style of Technology Solutions Group Ltd | © 2021 Technology Solutions Group Ltd.
Calls to our company, including any of our representatives whether on land-line or mobile may be recorded for security, training and monitoring purposes.
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  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Wave
    • Private Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Connectivity
    • SIP Trunks
    • Microsoft Teams Direct Routing
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Business Lines & Calls
    • TTG Leaderboard
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
    • Feedback & Complaints
  • Contact