CUSTOMER SERVICE

Michelle Atkinson
Chief Operating Officer

Delivering great service to our customers is at the heart of everything we do here at The Technology Group. From planning and managing the delivery of your project to the ongoing support of your solution, we’re here to make sure every detail is taken care of.

SUPPORT PORTAL

PROJECT DELIVERY

service plans

support

projects

CUSTOMER SERVICE CHARTER

Here at The Technology Group our aim is “to be the best telecoms company our clients have ever worked with, by delivering high-quality technology with passion and expertise”. Everyone in TTG’s team is committed to this ethos and works hard to aspire to live and breathe our mission by putting our customers at the very heart of everything we do. To that end, we promise that we will:

CUSTOMER SERVICE EXPERIENCE

SERVICE TEAM

“Our people make the difference”

Here at The Technology Group we believe great service comes from great people.
Here are just a few of the amazing team that deliver our projects and look after our customers.
Here is what great customer service means to our team...

David preston

"Dealing with customer support queries quickly and efficiently making sure their systems continue to deliver the best telephony experience."

JENNY O'BRIEN

"To stand out from the rest by providing our customers with a service to remember in all the right ways."

russ mackinnon

"Providing the best solution and best equipment to ensure a reliable and feature-packed telephony platform."

JON ANDREWS

"Working with customers to ensure that customers are delighted with every aspect of our project delivery."

SERVICE PLANS

At The Technology Group we pride ourselves in our customer service. We offer different customer support package plans depending on your necessary requirements.

Silver service plan

Response Time
8 hours

gold SERVICE PLAN

Response Time
4 hours

platinum SERVICE PLAN

Response Time
1 hour

service plan packages

tESTIMONIALS

I want to say how fantastic the staff are, especially Jonathon Andrews who has been working on our installation. He is completely professional, inspires confidence and could not be more helpful – we barely knew he was here as there was no drama or disruption. We are also very appreciative of Jenny’s project management in ensuring everything went very smoothly and the lovely Janine who came to train our team today – clearly some great recruitment and excellent management at the Technology Group to create such a fab team.” - Collette @ Age Concern Luton

CONTACT THE TECHNOLOGY GROUP

Sales: 0345 450 7444 Support: 0345 450 6999 Email: info@technology-group.com