Call recording can help to improve customer satisfaction. Continuingly monitoring interactions between employees and customers can highlight the quality of the service you are providing and stop customer complaints in their tracks before they escalate.
Not only does it help with customer interaction, it helps your employees to recall information at a later date, simply by replaying the recording. So no more mistyped, lost or forgotten information, allowing your employees to always give customers their full attention. We have to say, the best part of call recording is how easy it can be, working away in the background automatically, you don’t have to remember to click any buttons.
An automated attendant system can be a knight in shining armour for small businesses. Not only does it answer the phone when your staff aren’t available to make sure customers stay on the line, it also directs those all important calls to the appropriate place through key selections, capturing sales not losing them to an unanswered line. It is like having your own personal assistant to help deal with call volumes and provide a professional image.
If you have a really busy period in the office, it can be hard to monitor all the calls you are receiving without the help of call reporting. It gives you the potential to track the numbers that you have called and catch any calls which have slipped through the net so you can call back, minimising missed business opportunities and improving customer communications. Call reporting can help to monitor staff performance (and measure KPI’s) including the response rates of agents or departments. This coupled with call traffic analysis provides the capability to deploy staff in the busiest periods, allowing you to develop and improve your service.
When we say mobile what springs to mind is an 07 number, but what if we were to tell you that integrating your mobile with your phone system can be done, and you can use one landline number to link to both! For your clients it minimises any confusion between which number to call and provides a more reliable service, meaning their calls get answered more readily, making them feel like a priority. For your staff it increases productivity, allowing them to answer a call wherever they might be. We certainly appreciate the freedom it gives us and the cost savings can be huge.
This is one for the companies where their internet is critical to their business. If you find your connectivity is moving at a snale’s pace a leased line could be the answer. It provides your own private dedicated connection, - no more sharing bandwidth with people in your surrounding area.
A leased line can give you faster download and upload speeds, connections that don’t slow at peak times, a greater reliability and better support. Perfect if you need that boost to function productively. It does come with a higher price tag to the standard connection, but that would redeem itself with improved day to day working for those data heavy businesses.
So there you have it, our top 5 must haves, do you have any you would add to the list? Let us know in the comments below.
Have a wonderful Christmas from all of The Technology Group.
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