3CX is the ideal tool for universities that require all the advanced features of a unified communication system. The PBX server is manageable to IT staff. Requirements are a PC with a modern web browser. This simplifies administration, drastically reduces support requests and is a more effective solution overall. What’s more, 3CX partners provide support for the IP phones and SIP devices, making it easy to choose a desk phone or SIP device that suits everyone’s budget.
Keep in Contact, at the Lecture Theatre, IT Data Room or While Roaming the Campus
Add the 3CX Android and iOS apps to the mix, and your staff can talk, chat and access a university-wide shared phonebook/directory from their smartphones – wherever they may be. When calling on the move, the app reconnects calls automatically through available WiFi or 4G networks. They can also use Chat to exchange messages and documents while at the campus or anywhere else. 3CX can really empower you to do more with your devices!
Extend Your Reach to Facilitate Teamwork
Universities can typically span multiple buildings and areas, which makes setting up difficult under a single communications solution. Not so with 3CX, as it can unify all your remote offices and dorms using bridges and SBCs (Session Border Controllers), to allow your personnel and students to communicate, irrespective of their location. Academic staff and students can also use WebMeeting at no extra cost, to join on-line video meetings for study groups, or webinar sessions with teaching assistants, lab technicians, and so on.
Never Alone. Integrate & Automate
Traditionally a phone system functions in isolation, with little or no ability to interface with other university systems and services. On the contrary, 3CX includes built-in integration options with Office 365, databases, CRMs and other network-enabled systems. As a quick example, consider a 3CX script-based IVR (Interactive Voice Response) menu, that services students’ course enrollment requests. The student calls the IVR, enters the ID for the chosen course and 3CX will deliver the student’s telephone number and course selection to the university’s course management system. What’s more, by using the Call Flow Designer (CFD), you can create call flows to automate your procedures, from course billing to announcements via text-to-speech.
With 3CX, it’s able to integrate with Linux, Windows, Raspberry Pi and other popular cloud providers like Google Cloud, Azure, and AWS. Keep your data safe by securing and managing your backups, recordings and voicemails with flexible options, on local or remote storage (FTP, SSH and SMB). What’s more, administrators can use the built-in Instance Manager to remotely monitor, manage and update with the management portal.
Universities are by definition communities of teachers and scholars. 3CX bridges the communication gap between these communities facilitates learning and strengthens relationships. It is the perfect fit for organizations that value communication as the primary means of education.
Speak to one of our solution sales executives today about how we could provide a fully managed service to your school, college or university.
Call: 0345 450 7444 Email: firstname.lastname@example.org
Content from 3CX Blog: https://www.3cx.com/blog/voip-howto/university-phone-system-use-case
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