Hosted telephony connects multiple devices across different locations using one secure network. This means you can take calls wherever you may be through the same system as your colleagues in a different location! Just plug in to the internet and connect. One of our clients from the sports industry with their head office in London, needed to bring their technology up to date with their business requirements, and for event purposes across the globe they needed to work remotely from different locations. Hosted telephony and our private hosted solution allowed them to take their phone with them to set up an office where ever they went to work, even in those different countries. Their mobiles tie in to the system too, using our software they can take calls on the go using their office direct dial number even when they are away from a desk. The ultimate tool for flexibility.
Fantastic call quality:
High call quality is the unsung hero of the hosted telephony world. Call quality should be high as standard and is often taken for granted when it is, but the reality across other legacy phone systems is that for various reasons the calls can become crackly and broken. With hosted telephony in place, with continuous free upgrades and improvements and a solid internet connection, call quality is crisp and reliable. For example, our client, an award winning car dealership recently needed a solution which would allow them to answer calls seamlessly in their services and parts department, showroom, and outside forecourt with equal call quality. With our carefully positioned base stations, new handsets, and mobile apps, calls can be taken anywhere, without any interruption in service.
Customer service management:
With call handling management and reporting functions teams can have a streamlined and professional appearance. A UK leading Solicitors firm have transformed their customer responses using our technology. Features such as auto attendant provide them with a professionally recorded response to calls; calls are now directed to the right person or department quickly and efficiently. In addition on hold messages are easily created and uploaded and fill any gaps in call queues with informative messages. Other great customer management features include caller line identity recognition, which lets employees see who’s calling them helping to prioritise external calls. Whilst the reporting function helps the company to identify their busy times so they can make sure the right people are in place at the right time to meet demand.
Support with growth:
Believe it or not, hosted telephony can grow with you, expanding from 1-1000 users! With an expandable and flexible platform, companies now feel supported as they grow from strength to strength. Our client a leading cosmetic surgery provider across 12 regional locations, implemented our hosted telephony system years ago and it has grown and developed with them, they now have free inter-site calls which has kept costs down as they have expanded, and a single web based management interface which has helped them to refine their call centre shift patterns. All departments, all locations are working as one.
Nearly all our clients get to experience cost savings when using our private hosted solutions. With no upfront costs, clients are able to upgrade to a new, easy and effective solution with brand new equipment- usually for the same price or less than their current out of date system. The call plans we have in place to back up our offering also in most cases reduce line and call charges for clients! So it seems to be a win win situation for our clients. Better products for less, coupled with a fantastic service (if we do say so ourselves) it is a great investment and cost saver.
All in all as you have gathered we believe in hosted telephony, and with this much passion you can’t go far wrong.
If you’d like to speak to our dedicated hosted telephony experts they’d be happy to share with you the client success stories in your area of industry! They have many a tale to tell.
Call today on: 0345 450 7444
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