And those that have them, often charge you extra for the privilege.
UC helps teams communicate more efficiently, boosts productivity, and makes collaboration effortless. It’s a game-changer if you’re used to relying on your business phone system or a multitude of collaboration apps to cover the bases. But this only applies if the platform you choose includes all of the features your business needs.
In this post, we’re sharing the 6 must-have features for any new unified communications system. And no, add-ons don’t count! These are the functions that should make up the base of your UCaaS solution and be included in the initial quotation. Don’t settle for less.
Your softphone is the hub of your communications system, so when comparing providers, make sure that the browser version provides access to your entire suite of collaboration tools and is accessible from leading browsers like Chrome and Safari.
2. Native Mobile Apps
Most unified communications platforms include mobile applications that enable remote and roaming employees (like account managers and engineers) to call from their office extension on the go.
However, some vendors rely on white-labelled third-party apps that aren’t designed by the in-house team. Too often, these apps suffer from development lags, which result in poor call quality, reduced functionality and ultimately, prevent you from utilising your UC tools to their full capacity. The last thing you want to do is miss important calls due to poor synchronisation between your softphone and mobile app.
Ever felt like you’ve spent all day trying to get hold of your co-workers without actually reaching any of them? Not only is it frustrating but it wastes precious time that could be spent on more productive, revenue-enhancing activities.
Depending on your settings, you can even see who’s on the phone (yellow in case you were wondering), who they’re talking too and set custom status messages to let your team know when you’ll be free.
4. Sharing & Group Collaboration Tools
These days we’re relying on our UCaaS tools more than ever. But it’s difficult to replicate in-person brainstorming sessions and team meetings via a conference. Until now
Features like file sharing make presenting and editing work online just as easy as in-person. Not only can you and your team edit work simultaneously but you can more easily ask for clarification or visualise ideas on a document being shared with integrated screen sharing and drawing features.
The same applies to clients. Take, for example, a customer who is having trouble navigating your product. It’s often difficult for them to describe their situation in a way that you understand. In this case, screen sharing can you find a solution immediately, rather than committing all parties to a support request email chain.
Whether you’re catching up with your offshore developers or competing for tenders overseas it’s essential that your unified communications solution supports overseas’s calling. The Technology Group’s 3CX solution goes one step further, by enabling all internal users to call for free, regardless of location.
6. Video Conferencing
Our final non-negotiable feature has been fundamental to the survival of many businesses this year. You got it- it’s powerful audio and video conferencing capabilities.
Look for a conferencing package that your clients and colleagues enjoy using. 3CX Video Conferencing, for example, includes tools like meeting recording, classroom settings, and an in-conference chat to appeal to a broad spectrum of user requirements.
Make These Features A Must-Have For Your Unified Communications Solution
So there you have it! The 6 features we’ve listed above are the building blocks of your unified communications platform. Without them, you won’t have the tools you need to efficiently connect and collaborate online.
At The Technology Group, we believe that today’s business communication needs go way beyond these essential features. That’s why our Unified Communications as Service Solutions include additional capabilities, like Live Chat and SMS for business. Get in touch with our team to discover the full feature set.
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