New internet technology means small businesses never have to miss a customer's call again. Photograph: Alamy
No business can afford to miss customer calls but that can be easier said than done when owners are on the move and busy running the business.
Fortunately, advances in broadband technology are now allowing companies of any size to utilise the kinds of call forwarding, multiple extension and answer phone services which would previously have only been available to a large enterprise. Technology can now even allow a business to have a virtual receptionist in another location taking and forwarding calls, appearing to the outsider as if they are in the room next door to the busy founder.
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