We have reviewed our Business Continuity Plan (BCP) and tested our Emergency Plan, specifically in relation to staff communications.
As a company we use 100% cloud technology for all our key business systems, and already support remote working, with around a third of our team permanent remote workers. All staff have the capability to work remotely with laptops / mobiles and indeed the same cloud based telephony solution we sell to our clients, complete with mobile and softphone clients ideally suited for flexible working - which of course comes into its own in circumstances such as these.
Therefore should we need to implement our Emergency Procedures in line with our Business Continuity Plan, then day-to-day activity will be largely unaffected. We envisage, therefore, that impact is likely to be minimal in the event the advice from Public Health England is to close the workplace or have people self-isolate.
In extreme circumstances our key focus will be to maintain support to our customers. Approximately half of our Support team work remotely. Even in the event of up to 60% of staff at any one time in the Support team being too ill to work, we anticipate minimal impact to customers as under these circumstances we would focus on priority break/fix support tickets only – that is those essential to ensuring the effective operation of your phone system – temporarily suspending most other non-urgent work which forms part of the usual Support team remit.
Outside of this current threat, as a matter of course we cross train our staff so that in the event that any area of the business were to be severely impacted in any way we can reconfigure Support operations as required.
As for all of us, the situation remains dynamic and we will be issuing updates as advice from the authorities or our own company’s circumstances change.
Should you have any queries, then please contact Michelle Atkinson - Service Director directly on 0345 450 6999 or email firstname.lastname@example.org.
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