One of our valued partners 3CX has a Unified Communications solution which includes softphones for Mac and Windows as well as smartphone clients for iOS and Android.
Industry expert Frost & Sullivan, in giving 3CX the award for “Value Leadership in Global Unified Communications,” pointed to “the rich and robust set of features available in 3CX’s Unified Communications Solution, including smartphone, softphone clients and much more.”
With softphones, you can manage calls from your desktop or laptop either in or out of the office. Working with a headset, the softphone entirely replaces the desk phone, enabling you to see presence and easily transfer calls.
Our clients also particularly appreciate the click-to-dial feature on the 3CX softphone, which allows users to dial numbers simply by clicking on them.
Working outside of the office, from your smartphone, client contact is seamless via chat, instant messaging and web conferencing. Softphones can be integrated with other types of software like CRM systems, and this increases business productivity.
For example, a softphone can be integrated with an email client to enable click-to-dial for numbers contained in emails. 3CX also integrates with CRM software like Microsoft Dynamics, or Act!, or with business process management solutions like Exact or Office 365, and allows the user to launch outbound calls from the business software interface or, as customer calls come in, the caller is recognised automatically and the required information appears in a popup.
Will the softphone replace the desk phone? Probably not anytime soon, the survey shows, but it’s gaining ground fast with about 74 percent of mobile workers currently depending on softphones.
For more information about our softphone options as part of your unified communications package, please call 0345 450 7444
Original post can be found here on the 3CX website.
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