SMEs see value in Unified Communications, survey shows

Unified Communications is making a difference for SMEs, a March 2016 survey and analysis by technology review site Software Advice shows.

“Businesses used to older PBX systems don’t know that these mobility features are possible or how convenient they are, but they see the benefits as soon as they can use whichever device they want from wherever they are,” comments 3CX CEO Nick Galea as part of the Software Advice analysis.

The “find me, follow me” feature of Unified Communications (directing calls to employees’ personal devices from their desk phones) was the feature most appreciated by workers, according to the survey, with 77 percent seeing it having an impact on productivity. Next came conference calling, at 65 percent, and then unified messaging (all messages can be sent via all media) at 56 percent.

SMEs see value in UC...

Close to 50 percent of smaller companies see Unified Communications as offering “significant” value, according to the survey.

Today’s workers don’t just work remotely: They are mobile, moving regularly from place to place. This makes Unified Communications increasingly important, especially at SMEs which generally have a small, active workforce.

That’s why about half of SMEs value web conferencing particularly for its input to productivity, the survey shows.
“Videoconferencing is, of course, being used at the moment—but it’s frequently a separate system from the phone system,” Galea explains. “Integrated videoconferencing allows an employee to easily elevate a call in order to share his or her desktop.”

Improved teamwork is the main activity where most businesses see improved productivity – over half the respondents in our sample who work in teams of more than 10 people see “significant” value in their systems.

The survey clearly shows the growing appreciation by SMEs for Unified Communications. The 3CX Phone System offers a full set of these features and allows the business to expand it easily and cheaply with licenses purchasing, eliminating the need for adding services or hardware.

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This post originally appeared on the 3CX website, which can be viewed here