Reporting to Head of Delivery
Working under the Head of Delivery your primary responsibility will be to own the end-to-end provisioning process for our customers. You will lead and develop a small but growing team of Provisioning Administrators who proactively manage the provisioning processes for a variety of products/services and also provide both administrative & provisioning support to our Project Managers.
This role is new to the Company and has been created in light of the recent formation with The Technology Group in a new group of Unified Communication companies backed by Chiltern Capital. It is a pivotal role within the project team and the successful candidate will be key to maintaining our ‘World Class’ NPS rating across our client base through our seamless deployment model. It is an exciting time to join the Company as we work to synergise our provisioning teams across the two companies.
The ideal candidate will have a strong provisioning background in all aspects of Telecoms, including (but not limited to) internet connectivity, porting, VoIP system provisioning and hardware distribution. A demonstrated history in people management is required. We are looking for a candidate who is passionate about supporting and mentoring a team of provisioning administrators to help them grow and develop as we continue our journey towards a united team that is cross trained across all aspects of provisioning.
You’ll be exceptionally well-organised with an obsessive attention to detail; you’ll have a passion for delivering excellence in customer service and will not shy away from supporting the team and assisting with any issues as and when they arise. Excellent communication skills (written and verbal) are a must, along with a keen problem-solving attitude and the persuasive nature to manage escalations. These skills are essential to perform well in this position.
Process & Procedures
This list is not exhaustive, will change in response to business demands and may include other tasks as may reasonably be required by your line manager or director.
Communication (written and verbal), Provisioning, Team Management, Attention to Detail, Organisation and follow up Adaptable, Ability to Delegate, Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Emphasizing Excellence, Reporting.
In return we offer:
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