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CASE STUDY: HOSPITALITY

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Red's True Barbecue is a deep South inspired American style smokehouse restaurant chain. They have eight eateries in seven cities across the UK. The head office is based in Leeds. 

      As a multi-site restaurant operator, we required a phone system that would enable us to overcome distance challenges we faced. Installing the new platform resulted in significant cost and efficiency implications. The user-friendly conferencing platform seamlessly installed by TTG has enabled us to transform our company-wide communication. Having a video conferencing solution at our fingertips has lessened the requirement for regular face to face meetings resulting in significant cost and time savings.”
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Greg Nash
Infrastructure Manager
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8 restaurants

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27 users

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20% roi

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20% savings

PROJECT AMBITIONS

  • Reliable & Resilient VoIP Phone System
    Red’s restaurants previous VoIP telephony system was clunky, outdated and not fit for purpose. TTG designed a new and improved solution and provided a user-friendly and fully managed 3CX Phone System featuring a web-based management console coupled with new and easy-to-use Yealink handsets and conferencing equipment.

  • One Unified Bill 
    Red’s had various telephone suppliers and contracts with each restaurant. Paying for multiple suppliers for various parts of communication solutions within the business was time-consuming and problematic, there was a need for one single unified communication platform.

  • Video Conferencing Call Quality
    Red’s True Barbecue required a video conferencing solution that would effectively connect their head office and on-site restaurant staff across multiple sites. Their old phone system meant conference call meetings were unreliable and they outsourced a separate video conferencing software. The chain needed to introduce a cost-efficient web-based platform to facilitate greater collaboration, especially between head chef’s and the head office.

  • Customer Tech Support
    ​Red’s required a fully managed telephony service as their previous supplier lacked tech support on their existing telephone system. The lack of support for the system was very problematic. Resolving technical problems was protracted and involved calling internationally at inconvenient hours. An industry leading tech support team was required.

red's restaurants solution

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yealink handsets

6 x T42 handsets, 20 x W52 cordless headsets & 1 conference kit
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one unified bill

One single unified bill
​across the business
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tier 3 data centre

U.K based used by major banks
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tech support

Mon - Fri 7am - 7pm
as standard service plan
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VoiP

Private Hosted VoIP telephony solution

​​Why TTG?

  • Private Hosted Solution
    TTG integrated eight sites with an easy to use VoIP solution streamlining remote communication between all restaurants and the head office. They designed a solution and provided a bespoke, user-friendly and fully managed 3CX phone system featuring a web-based management console coupled with new Yealink handsets and conferencing equipment.

  • Company Wide Communication
    The platform provided has transformed collaboration between head chefs across all sites as they look to constantly evolve recipes and menus. Following the installation, the ongoing support provided via the web-based administration portal and technical help-desk has ensured they have comprehensive assistance as and when required. TTG delivered a software and hardware conferencing platform leading to enhanced company wide collaboration.

  • Time Management & Money
    The new system has saved the company time and travel costs with virtual technology. They have overcome the distance challenges they faced by installing the new conferencing platform resulting in significant cost and efficiency improvements throughout the business.

  • On-Site Training
    Installation of a web-based administration portal with full training was provided to all users. Plus, ongoing comprehensive technical support for the infrastructure manager has been a real value and thorough training was provided to ensure everyone was comfortable in using the system to its full potential. The ongoing desk support for the infrastructure manager gave him the technical backup needed.
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Web-Meetings
Video call capability with built in conferencing bridge. Your screen & document can also be shared.​
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Training
On-site training is given to teams and access to an online library of training videos and guides. 
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Tech Support
Mon - Fri 7am - 7pm
hours as standard. Additional 24/7 hour support available.
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Cost Effective Calls
Unlimited UK local,
national and mobile call
packages.​

hospitality communication features

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Instant Chat
Improve your companies communication with the instant chat messaging feature.
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Administration Management
The ability to access and change settings on the administration management portal internally.
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Presence Board
Seeing team member's status and availability on the presence board for ease of transferring calls.
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Remote Working
Flexible working with the ability for the team to work remotely and on the move.

​download red's restaurants case study

reds_restaurant_case_study.pdf
File Size: 454 kb
File Type: pdf
Download File

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  • Home
  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • TTG Vision 2022
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Private Hosted Telephony
    • Horizon Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Internet Connectivity
    • Business Lines & Calls
    • TTG Leaderboard
    • Talk AI
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
  • Contact
  • COVID-19 Information