SR Group Client Case Study

The Technology Group have quickly become a valued strategic partner to The SR Group, telephony is an essential part of our recruitment business, I went to market to find a platform that was stable, represented good value for money and future-proofed the organisation. It was also important that working in a “people industry” we were supported by people that I could trust and put my confidence in, I’m delighted to say that I have found this working with the TTG team.”

Mark Hirst
SR Group IT Director

11 offices

9 countries

300+ users

20% roi

25% savings

COMPANY CHALLENGES

A Single Global Communication System
The SR Group had a mix of telephony systems across the globe with varying reliability, this resulted in a tendency for end users to make business calls via mobiles which meant no Management Information was available and call charges were high. A key driver for the project was to standardise telephony across the group and restore confidence in a unified communication platform to users.
Flexibility & Growth
As with any business The SR Group need technology that supports the growth of the business. Given the speed of change and growth of The SR Group, it was key that the platform selected would support the business in areas such as agile working and global expansion into new countries and markets.
Future Proof Features
Telephony systems no longer just provide dial tone. It was key to The SR Group that any investment made was in a platform that could future-proof the business. Day one requirements such as Soft Phones, Mobiles Apps and Call Recording were a given, but we wanted a platform that could extend into areas such as Video Interviews and Web Conferencing.
Ease of Management
The SR Group IT department had to manage telephony across nine countries, this is a significant challenge for any IT department, particularly where there is a mix of platform and partner. It was key to The SR Group that we could find a platform suitable for meeting the needs of the organisation globally and have a common administration interface for the technical team

THE SR GROUP SOLUTION

global install

London HO and 10 international offices in 9 countries.

yealink handsets

Installed 300+
T46G and T42G handsets

one unified bill

One single unified bill across the recruitment global group

tier 3 data centre

U.K based used by major banks

tech support

Mon - Fri 7am - 7pm
as standard service plan

VoIP

Private Hosted VoIP telephony solution

WHY TTG & PRIVATE HOSTED?

Industry experience
"When selecting a partner for this critical project it was key that the organisation, we chose had a demonstrable track record within the Recruitment industry, particularly on a global scale. The Technology Group were able to evidence a series of successful projects where similar challenges to those experienced by The SR Group had been resolved. Further confidence was provided through an introduction to the Senior Leadership Team within an existing customer who could openly talk about their objectives and their experience in achieving these."
3CX Titanium Partner
"3CX was shortlisted as a technology that could meet our requirement. The Technology Group is the number one 3CX partner in EMEA and the third largest partner globally. They were able to demonstrate a track record of successful installations and support of 3CX systems."
Business Value
"The Private Hosted 3CX solution proposed by The Technology Group represented great commercial value to the business, particularly when we looked at the business case globally. The intangible benefits of having trust restored in the telephony platform and better internal collaboration are hard to quantify but the solution is certainly making a positive impact on the business."
People
"The team we selected to partner with was as an important decision to make as the technology we selected. As supplier consolidation was high on the priority list it was important that the supplier, we selected showed the key attributes important to us; trust, integrity, can-do attitude and responsiveness. These attributes are deep-rooted within The Technology Group and have been demonstrated throughout the process."
Platform for Future Expansion
"The SR Group has plans to continue growing its business and to maintain its position as a truly global player in the search and recruitment industry. Having a telephony platform that we trust means we have one less decision to make when we expand into new locations or grow our existing offices."