The Technology Group
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CASE STUDY: RECRUITMENT

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​The SR Group is a global professional search and recruitment organisation established in 1987. The group is Headquartered in the UK (London) but has an international network of eleven offices across nine countries and employs over 300 people. The organisation is made up of specialist consultancy brands including Brewer Morris, Carter Murray, Frazer Jones & Maximum Management, SRG Projects, SR Search and Taylor Root. The SR Group as seen as an industry leader with their key differentiators being the quality of the people they recruit within their organisation, with a focus on hiring experienced recruiters, a majority of whom have a professional background within their area of expertise.
      ​The Technology Group have quickly become a valued strategic partner to The SR Group, telephony is an essential part of our recruitment business, I went to market to find a platform that was stable, represented good value for money and future-proofed the organisation. It was also important that working in a “people industry” we were supported by people that I could trust and put my confidence in, I’m delighted to say that I have found this working with the TTG team.”
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Mark Hirst
​SR Group IT Director
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11 offices

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9 countries

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300+ users

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20% roi

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25% savings

COMPANY CHALLENGES

  • A Single Global Communication System
    The SR Group had a mix of telephony systems across the globe with varying reliability, this resulted in a tendency for end users to make business calls via mobiles which meant no Management Information was available and call charges were high. A key driver for the project was to standardise telephony across the group and restore confidence in a unified communication platform to users.

  • Flexibility & Growth
    As with any business The SR Group need technology that supports the growth of the business. Given the speed of change and growth of The SR Group, it was key that the platform selected would support the business in areas such as agile working and global expansion into new countries and markets.

  • Future Proof Features
    Telephony systems no longer just provide dial tone. It was key to The SR Group that any investment made was in a platform that could future-proof the business. Day one requirements such as Soft Phones, Mobiles Apps and Call Recording were a given, but we wanted a platform that could extend into areas such as Video Interviews and Web Conferencing.
    ​
  • Ease of Management
    The SR Group IT department had to manage telephony across nine countries, this is a significant challenge for any IT department, particularly where there is a mix of platform and partner. It was key to The SR Group that we could find a platform suitable for meeting the needs of the organisation globally and have a common administration interface for the technical team

THE SR GROUP SOLUTION

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global install

London HO and 10 international offices in 9 countries.
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yealink handsets

Installed 300+
T46G and T42G handsets
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one unified bill

One single unified bill across the recruitment global group
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tier 3 data centre

U.K based used by major banks
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tech support

Mon - Fri 7am - 7pm
as standard service plan
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VoIP

Private Hosted VoIP telephony solution

WHY TTG & PRIVATE HOSTED?

  • Industry experience
    "When selecting a partner for this critical project it was key that the organisation, we chose had a demonstrable track record within the Recruitment industry, particularly on a global scale. The Technology Group were able to evidence a series of successful projects where similar challenges to those experienced by The SR Group had been resolved. Further confidence was provided through an introduction to the Senior Leadership Team within an existing customer who could openly talk about their objectives and their experience in achieving these."

  • 3CX Titanium Partner
    "3CX was shortlisted as a technology that could meet our requirement. The Technology Group is the number one 3CX partner in EMEA and the third largest partner globally. They were able to demonstrate a track record of successful installations and support of 3CX systems."

  • Business Value
    "The Private Hosted 3CX solution proposed by The Technology Group represented great commercial value to the business, particularly when we looked at the business case globally. The intangible benefits of having trust restored in the telephony platform and better internal collaboration are hard to quantify but the solution is certainly making a positive impact on the business."

  • People
    "The team we selected to partner with was as an important decision to make as the technology we selected. As supplier consolidation was high on the priority list it was important that the supplier, we selected showed the key attributes important to us; trust, integrity, can-do attitude and responsiveness. These attributes are deep-rooted within The Technology Group and have been demonstrated throughout the process."

  • Platform for Future Expansion
    "The SR Group has plans to continue growing its business and to maintain its position as a truly global player in the search and recruitment industry. Having a telephony platform that we trust means we have one less decision to make when we expand into new locations or grow our existing offices."

RECRUITMENT FEATURES

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Video Interviewing
Video call capability with built in conferencing bridge. Your screen & document can also be shared.​
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Call Recording
Each consultant can listen back to their calls from the previous six months, to improve quality monitoring.​
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Click to Dial
One click of a number to dial for you, a real time saver. Increases outbound dialing efficiency by 20%.
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Cost Effective Calls
Unlimited
UK local, national
and mobile call
packages.​
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Integration
Improve your companies efficiency and performance by linking the TTG telephony platform with your CRM.
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Calls Statistics
Reports can be sent automatically to a line manager or director for their teams performance over a bespoke time frame.​
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Performance Dashboard
Creating a competitive environment by displaying an outbound live league table of performance.​
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Remote Working
Great for flexible working & motivation, allowing staff to work from home and on the go, so
down time is minimised.​

​download the sr group case study

sr_group_case_study.pdf
File Size: 632 kb
File Type: pdf
Download File

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  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Wave
    • Private Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Connectivity
    • SIP Trunks
    • Microsoft Teams Direct Routing
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Business Lines & Calls
    • TTG Leaderboard
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
    • Feedback & Complaints
  • Contact