The Technology Group
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CASE STUDY: OFFICE SUPPLIES

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- Superstat are Marketing and Purchasing specialists with over 20 years’ experience in the      office supplies market.
“The Technology Group were extremely proficient with the installation process. In my eyes the phone system just magically appeared overnight! There was minimal disruption and a seamless transition.
Everyone has commented on how the phones are intuitive and very easy to use, our employees have regained their confidence.”​

- Graeme Hargreaves, Commercial and Operations Director

OUR SOLUTION: HIGHLIGHTS

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Added features such as call recording and call reporting for one all inclusive price, at little to no extra cost than their previous system

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Reliable and responsive support team were on hand for introductory training and any follow up help needed
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Intuitive, easy to use admin platform and user friendly handsets meant the team understood how to use the system from the word go
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Improved service for customers with better call quality and calls being answered faster in each department using call routing and pick up buttons

THE PROBLEM

  • Superstat pride themselves on good customer service and responsiveness. Their current phone system didn’t match these ideals. Customers would be hearing the call ring, before the Superstat team even knew the phone was ringing. Customer complaints increased in regards to the teams responsiveness to calls; in their view they had been waiting longer than was appreciated.
  • Call reliability was poor and often dropped leaving callers and Superstat frustrated.
  • The team struggled to get to grips with the system, it was difficult to navigate, despite their constant efforts with the lengthy instruction manuals.

Private hosted communications: 

  • We provided Superstat with our Private Hosted Solution coupled with top of the range Yealink handsets.
    Superstat now have on screen, telephone and mobile integration to improve responsiveness and accessibility.
  • Senior staff members can be more flexible and are now able to work from home using their 3CX mobile app as an extension of their phone system, connecting office calls via the internet to avoid any mobile signal blackspots in rural residential areas. 
“With The Technology Group we feel like a valued customer. The team are responsive and helpful, we no longer feel like a small fish in a big pond, we are made to feel like a priority. Everyone who works at TTG is competent and personable and they all genuinely care about the
products and service they offer and the success of those products within our business. It’s something that the TTG team should be very proud of as it’s very rare. Working with a like minded supplier has been a breath of fresh air.”
​

- Graeme Hargreaves, Commercial and Operations Director

EXCELLENT FEATURES FOR ONE ALL INCLUSIVE PRICE

​Automatic Call Recording
Initially this wasn’t a requirement of Superstat’s but they have found added value in the feature. They now use call recording for dispute management, helping them to take control of situations with facts, as well as a sales aid, allowing their sales agents to listen back to calls for reference avoiding information being missed.

Call Handling
Caller ID recognition helps Superstat to identify callers by their name before they even speak, providing a very personable approach to customer service. In addition, complex hunt groups recognise the callers number and quickly routes them to the associated account manager/department.
Departments are now able to pick up any phone that’s ringing within the office with a simple press of a button.
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Web Based Admin Interface
Call stats are monitored in the background automatically, management now have the power to analyse each point of contact across the business to see how many calls they’re receiving and making. In both the sales and credit control departments this is particularly useful, as it helps the teams to work load plan and be as efficient as possible with their time.

Discover more about these products and services

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Contact us:   Sales: 0345 450 7444      Support: 0345 450 6999      Email:   info@technology-group.com

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Contact
Sales: 0345 450 7444
info@technology-group.com

Support: 0345 450 6999
support@technology-group.com ​

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Address
The Technology Group 
The Tannery,
91 Kirkstall Road,
Leeds
United Kingdom
LS3 1HS

3CX in Leeds / 3CX in London / 3CX In Liverpool / 3CX in Manchester / 3CX in Birmingham
'The Technology Group' is a trading style of Technology Solutions Group Ltd | © 2021 Technology Solutions Group Ltd.
Calls to our company, including any of our representatives whether on land-line or mobile may be recorded for security, training and monitoring purposes.
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  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Wave
    • Private Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Connectivity
    • SIP Trunks
    • Microsoft Teams Direct Routing
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Business Lines & Calls
    • TTG Leaderboard
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
    • Feedback & Complaints
  • Contact