The Technology Group
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SUPPORT

GOT A PROBLEM? LOG A FAULT

However, you choose to get in touch, your issue will be logged with a ticket in our support management system, giving you full visibility at each stage of the process. 

​SUPPORT CONTACTS

​PHONE: 0345 450 6999
EMAIL: support@technology-group.com
SUPPORT PORTAL>

SUPPORT & office HOURS

Core Support Hours:
​Monday–Friday 0700 – 1900 GMT (ex UK Public Hols).
Access to Support outside of these hours is dependent on individual support contracts. Customers with extended support contracts should call the support number (0345 450 6999) and follow the instructions.

General Office Hours:
​Monday-Friday 0830 – 1700 GMT (ex UK Public Hols).
General Office Phone Number: 0345 450 7444

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Existing Customers Only - to reach the customer support portal.
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Check our system status live and get updates on any service problems.
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Check out our training videos to help you get the most out of your system.
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​A SIM Barring service is in operation to all clients 24/7 365 days a year. Outside of general office hours this can be accessed via the option keys on our main support line: 0345 450 6999.
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We offer a range of support packages designed to meet your business needs.
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Despite our very best efforts, things sometimes do go wrong. Here’s what we’ll do to make sure things are put right. ​
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Cut through the telephony jargon with our easy to follow guide to common terms.
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sUPPORT PORTAL

For our existing current TTG customers only - Click to reach the customer support portal where you are able to log  and track support requests.
support portal
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CUSTOMER SERVICE

The customer's experience is placed at the heart of everything we do here at The Technology Group.  Click to see our customer service charter and team.
customer service
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PROJECT DELIVERY

 An idea of what to expect with a project installation of your new solution with TTG. Click to see our process from solution design to deployment.
project delivery
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SERVICE PLANS

​At TTG we pride ourselves in our customer service. We offer different customer support package plans depending on your necessary requirements.
service plans

NEED support?

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email

support@technology-group.com

phone

0345 450 6999

​SUPPORT CONTACT FORM

TESTIMONIALS

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        Just to let you know I have had a fabulous morning with Jonathan Andrews and I feel so much more confident finding myself around the system and ironing out those niggles we had.  He really is a very patient and knowledgeable young chap.” -
​Chrissy Emerson @ Cromwell Vets

contact tech support 

 Support: 0345 450 6999    Email: support​@technology-group.com
contact us

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Directions Leeds Office

Products & Services

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Lines & Calls
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Feedback & Complaints
Contact
Sales: 0345 450 7444
info@technology-group.com

Support: 0345 450 6999
support@technology-group.com ​

GDPR Officer:
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data@technology-group.com
Address
The Technology Group 
The Tannery,
91 Kirkstall Road,
Leeds
United Kingdom
LS3 1HS

3CX in Leeds / 3CX in London / 3CX In Liverpool / 3CX in Manchester / 3CX in Birmingham
'The Technology Group' is a trading style of Technology Solutions Group Ltd | © 2021 Technology Solutions Group Ltd.
Calls to our company, including any of our representatives whether on land-line or mobile may be recorded for security, training and monitoring purposes.
​Privacy Policy
  • About
    • Company Background
    • Leadership Team
    • Clients >
      • Case Studies
    • Corporate Social Responsibility
    • News
    • Awards
    • Careers
  • 3CX
    • What is 3CX?
    • 3CX & MS Teams Integration
    • 3CX Guides
    • Get a 3CX Quote
  • Hosted Telephony
    • Wave
    • Private Hosted Telephony
    • Global Unified Communications
    • What is VoIP?
    • VoIP Internet Test
  • Services
    • Global Unified Communications
    • Connectivity
    • SIP Trunks
    • Microsoft Teams Direct Routing
    • Telephone Systems >
      • Panasonic
      • NEC
    • Yealink Phones
    • Business Mobiles >
      • TTG Mobile
    • Business Lines & Calls
    • TTG Leaderboard
    • Telecoms Bill Audit
  • Support
    • Support
    • TTG Support Portal
    • Customer Service
    • Project Delivery
    • Service Plans
    • Telephony Remote Working Options
    • Feedback & Complaints
  • Contact